Privacy Policy – Cuddery

Version: 1.0
Last updated: October 18, 2026

1. Introduction

At Cuddery, your privacy matters to us. We are committed to protecting your personal information and handling it responsibly.

This Privacy Policy explains what information we collect when you visit our website, make a purchase, contact us, or otherwise interact with our services. It also explains how we use, share, and protect your information and what rights you may have regarding your personal data.

This Privacy Policy applies to Cuddery’s website and services. It does not apply to third-party websites or services that may be linked to or accessible through our website. Those services have their own privacy policies.

2. Information We Collect

Depending on how you interact with our website, we may collect the following types of information:

Personal and contact information

  • Name

  • Billing and shipping address

  • Email address

  • Phone number, if provided

Order and payment information

  • Products purchased and order details

  • Payment status and transaction information

  • Refunds, returns, and order history

Payments are processed through the payment providers available at checkout. Cuddery does not necessarily receive or store your full payment card details.

Customer support communications

When you contact us by email or through our website, we may collect your name, email address, order number, message, and any other information you choose to provide.

Device and website usage information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages viewed, referral sources, and interactions with our website. This information may be collected through cookies and similar technologies, depending on your privacy settings and applicable law.

3. How We Use Your Information

We use personal information for purposes such as:

  • Processing and fulfilling orders.

  • Arranging shipping and providing tracking information.

  • Processing payments, returns, and refunds.

  • Responding to questions and providing customer support.

  • Sending order confirmations and important service updates.

  • Managing our website, preventing fraud, and protecting our business.

  • Understanding website performance and improving the shopping experience.

  • Sending promotional emails or marketing communications where permitted by law and, when required, with your consent.

  • Complying with applicable legal, accounting, tax, and regulatory obligations.

We will not use your personal information for purposes that are incompatible with this Privacy Policy unless permitted or required by applicable law.

4. Shopify and Third-Party Service Providers

Cuddery operates its online store using Shopify. Shopify and other service providers may process personal information on our behalf to support services such as website hosting, checkout, payment processing, order fulfillment, shipping, customer support, analytics, and marketing.

We may share relevant information with service providers when necessary to operate our business, fulfill your order, provide requested services, or meet legal obligations.

Depending on the services we use, these providers may include:

  • Shopify, for ecommerce platform and store functionality.

  • Payment processors, to process transactions.

  • Shipping carriers and fulfillment partners, to deliver orders and provide tracking.

  • Customer support and email service providers, to communicate with customers.

  • Analytics and advertising providers, where enabled on our website.

These providers may process information according to their own privacy policies and contractual obligations. We do not sell your personal information for money. Any sharing for targeted advertising or similar purposes will be handled in accordance with applicable privacy laws and your available privacy choices.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to operate the store, remember preferences, understand website activity, and support analytics or advertising.

Cookies may be used for purposes such as:

  • Keeping the shopping cart and checkout functioning.

  • Remembering website preferences.

  • Measuring website traffic and performance.

  • Understanding how visitors interact with our products and pages.

  • Supporting advertising and measuring marketing performance, where enabled.

You may be able to manage cookies through your browser settings and any cookie preference tools provided on our website. Where required by law, we will request consent before using non-essential cookies or similar technologies.

Disabling certain cookies may affect the functionality of some parts of the website.

6. Marketing Communications

If you sign up for our marketing emails, we may use your email address to send product news, offers, and updates, subject to applicable law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Even if you opt out of marketing emails, we may still send essential communications relating to your orders, payments, shipping, returns, or customer service.

7. How We Share Information

We share personal information only when reasonably necessary for the purposes described in this Privacy Policy, including with:

  • Service providers that help us operate our website and business.

  • Payment providers that process transactions.

  • Shipping carriers and fulfillment partners that deliver orders.

  • Analytics and advertising providers, where applicable.

  • Government authorities, regulators, or other parties when required by law or necessary to protect our legal rights.

We do not authorize service providers to use personal information they process on our behalf for unrelated purposes where prohibited by applicable law.

8. International Data Transfers

Cuddery and its service providers may process or store personal information in countries other than the country in which you live.

When personal information is transferred internationally, we will take the steps required by applicable data protection laws to protect that information.

9. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving disputes, and meeting legal obligations.

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request corrections to inaccurate or incomplete information.

  • Request deletion of personal information, subject to legal exceptions.

  • Request a copy of certain personal information in a portable format.

  • Withdraw consent where processing is based on consent.

  • Object to or request restrictions on certain types of processing.

  • Opt out of certain targeted advertising or data-sharing activities, where applicable.

  • Lodge a complaint with the relevant data protection authority.

To submit a privacy request, contact us at info@cuddery.com. We may need to verify your identity before processing your request.

We will respond to requests in accordance with the deadlines and requirements of applicable law.

11. Email Preferences and Account Information

If you wish to update your personal information, unsubscribe from marketing emails, or request the deletion of eligible personal information, you can use the options provided in our communications or contact us directly.

Some information may need to be retained to fulfill orders, comply with legal obligations, prevent fraud, or resolve disputes.

12. Third-Party Websites

Our website may contain links to third-party websites, applications, or services. Cuddery is not responsible for the privacy practices or content of those third parties.

We encourage you to review their privacy policies before providing them with personal information.

13. Children's Privacy

Our website is intended for a general audience and is not directed at children who are below the age at which they can independently provide consent under applicable law.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us unlawfully, please contact us so we can review the matter and take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, service providers, or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Business name: Cuddery
Email: info@cuddery.com
Country of registration: Netherlands 

For privacy-related requests, please include “Privacy Request” in the subject line of your email.